Phatboy Custom Works

Shipping & Delivery Policy

Phatboy Custom Works creates custom, made-to-order, and one-of-a-kind wood products. Because of the size, weight, and uniqueness of many items, shipping and delivery methods vary by product type..

Ready-to-Ship Items

Smaller items that are in stock and ready to ship may be shipped using standard carriers such as USPS, UPS, or FedEx.

  • Shipping rates are calculated based on package size, weight, and destination.
  • Handling fees may apply for packaging and preparation.
  • Tracking information will be provided once the item ships.

Live Edge Slabs & Oversized Pieces

Live edge slabs and oversized custom pieces require special handling and cannot be shipped using standard checkout methods.

For these items:

  • Checkout is disabled
  • Customers must submit a quote request
  • Delivery options are reviewed manually

Available delivery methods may include:

  • Local pickup
  • Local delivery
  • Freight shipping via third-party carriers

You will receive a custom delivery quote within 1–2 business days after submitting a request.

Local Pickup

Local pickup is available by appointment only.

  • Pickup location: Canton, North Carolina
  • No handling or delivery fees apply for local pickup
  • Customers will be contacted to schedule pickup once the order or quote is approved

Local Delivery

Local delivery may be available for customers located within approximately 200 miles of Canton, NC.

  • Delivery pricing is calculated based on mileage ($0.725 per mile)
  • Local delivery rates are reviewed and quoted manually
  • Delivery availability depends on item size, weight, and scheduling

Freight Shipping

Some items require freight shipping due to size or weight.

  • Freight costs are not calculated at checkout
  • All freight shipments require a manual quote
  • Freight carriers, delivery timelines, and costs vary by destination
  • Customers are responsible for coordinating delivery access at the destination

Important Notes

  • Shipping and delivery timelines may vary depending on item type and destination
  • Custom and made-to-order items are not eligible for expedited shipping
  • Phatboy Custom Works is not responsible for delays caused by carriers or freight companies once items leave our possession